If you want to cancel an order please do within 24 business hours BEFORE it is sent out. After it’s shipped, we cannot accept the requirement of a refund, especially when lacking shipping resources.

1. Shipping Information

Listed below are the currently available countries and available shipping methods and times. Custom duties are included, with no extra charges for you.

1.1 For these countries

• The Processing Time will be 1 – 2 business days after we receive your orders.
• Estimated Arrival Time = Processing Time + Shipping Time
• During peak seasons (like Mother’s Day & Christmas), shipping can take an additional 3-4 Business days.
• Due to customs policy, glue, battery or pigment may not be included in the package.
• To ensure prompt delivery, we prioritize shipping from local warehouses. If you purchase multiple items, your order may be split into separate packages.
• On the rare occasion that one of our warehouses does not have sufficient stock to fulfill your entire order, the order will be split between our warehouses. 
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3. Order Tracking

Once you’ve placed an order, you will receive an Order Acknowledgement email to confirm your order details. Once your item ships, you will receive a Shipment Confirmation email including your order number, the carrier’s information, the date and time the order was placed, the status of the order, and package tracking numbers for items that have shipped. For the exact location of your shipment, please click Track Your Order to enter your logistics number for inquiry.

When your order is shipped, there may be a delay that prevents you from viewing the logistics information immediately. Please understand.

If your order is signed for and you don’t get it, please look around your door or yard, or ask your family and neighbors. If still not found, please contact us, we will do our best to help you.